My road bike was stolen a couple weeks ago. My insurance came through nicely and gave me a very generous payout. I used that to buy a replacement off eBay.
The bike showed up today, and is two sizes larger than described in the ad. I contacted the seller who acknowledged the mistake and apologized, but claimed that he's already spent a lot of the money I paid him, and therefore can't give me a full refund. He offered to give me a partial refund, but did not suggest an actual amount.
Do I:
a) Wait to see what he offers, and if it's reasonable take it and deal with selling and replacing the bike
b) Dispute the transaction with PayPal
c) Dispute the transaction with my credit card company
d) Both b) and c)
The bike showed up today, and is two sizes larger than described in the ad. I contacted the seller who acknowledged the mistake and apologized, but claimed that he's already spent a lot of the money I paid him, and therefore can't give me a full refund. He offered to give me a partial refund, but did not suggest an actual amount.
Do I:
a) Wait to see what he offers, and if it's reasonable take it and deal with selling and replacing the bike
b) Dispute the transaction with PayPal
c) Dispute the transaction with my credit card company
d) Both b) and c)