a few months back I was in the process of ordering a Canfield and questions about using an e13 SRS guide on it came up. So I emailed e13 tech support and inquired. Response was back to me minutes later basically saying they werent sure but would look into the set-up. Few days later I get a follow-up email from Jonas at e13 saying he looked into it and wasnt entirely sure it would work but offered a few suggestions. I told him I would try it out and if it worked, would let him know. Fast forward a few weeks and due to laziness on my part, I hadnt tried the guide set-up on the F1. Jonas sends me a another follow-up to see if I had tried it out and how it had gone. I explained I hadnt but was planning to over the holiday weekend. Jonas then says he is going home for holidays in Western Mass and offers to come to my house to try and set it up. Mind you, I am far very much eastern Mass ( just north of Boston)so this would be WAY out of his way. I said it wasnt necessary but he said he would really like to check it out and see if he could help out. Unbelievable. So he comes to my house on Chrsitmas Eve, on his own time, wayyyyy out of his way to help me, just some shlub, set up his bike with their guide that I already owned ( I wasnt even buying a new one). He spent a long time trying different combinations, of things to make it work, etc. It didn't end up working but not from lack of effort for certain.
I have to say I am blown away by the service and support from e13 and more specifically, Jonas. People always post when they get treated badly or screwed so I figured I would share a stellar experience. Absolutely stellar. Thanks e13 and Jonas....you got a customer for life.
I have to say I am blown away by the service and support from e13 and more specifically, Jonas. People always post when they get treated badly or screwed so I figured I would share a stellar experience. Absolutely stellar. Thanks e13 and Jonas....you got a customer for life.
neaky: