Asking for photos is not much to ask, there is no excuse for not providing them.
If the product was not delivered in the time frame specified at the time of order, then the customer has a right to ask for his money back. This shouldn't even be debated here.
Just refund the money and it's over. Plain and simple.
If the product was not delivered in the time frame specified at the time of order, then the customer has a right to ask for his money back. This shouldn't even be debated here.
Just refund the money and it's over. Plain and simple.