Well, I have just experienced the worst customer service ever. I thought small family owned bicycle companies were supposed to have superior customer service compared to industry leaders like trek, giant, and specialized. BUT I WAS WRONG.
Flyte Bicycles doesn't care about their customers.
Long story in a short version:
The customer service rep told me to send in my frame so he could take a look at a non-essential piece that had broken off. The frame I sent in was a lightweigt Airborne XC hardtail. (Flyte used to be under the name Airborne). The customer service rep received the bike, then called me and said it was defective and that he was going to replace it with a flyte frame. I told him not to worry about it, just to send me my frame back and that i would pay for shipping, due to the fact that the flyte frame was not of equal quality.
The customer service rep then informed me that he could not send my bike back, and that i would receive this POS frame in a week.
I am pretty pissed, I was mislead, didn't know i would never see my first mountain bike again if i sent it to those bastards. Now i am stuck with a frame that weighs almost a pound more, and has crooked decals on it.
I even talked to the president of the company he was an %#$hole.
Flyte Bicycles doesn't care about their customers.
Long story in a short version:
The customer service rep told me to send in my frame so he could take a look at a non-essential piece that had broken off. The frame I sent in was a lightweigt Airborne XC hardtail. (Flyte used to be under the name Airborne). The customer service rep received the bike, then called me and said it was defective and that he was going to replace it with a flyte frame. I told him not to worry about it, just to send me my frame back and that i would pay for shipping, due to the fact that the flyte frame was not of equal quality.
The customer service rep then informed me that he could not send my bike back, and that i would receive this POS frame in a week.
I am pretty pissed, I was mislead, didn't know i would never see my first mountain bike again if i sent it to those bastards. Now i am stuck with a frame that weighs almost a pound more, and has crooked decals on it.
I even talked to the president of the company he was an %#$hole.