I mentioned in other threads, but long story short: I put two grand down on a Yeti 66c early July of last year. Waited a few months and started wondering wtf was going on. Gave myself a timeline of the end of Oct. Bike never showed. Requested my money back. Continued to get jerked around, waited a while, tried to back charge on CC, but had been too long. Finally threatened legal action gave a deadline of yesterday. Got a cashier's check today. What a douche.
Be vary wary of BRC Bikes in La Mesa (San Diego area). I was a previous customer, yet will never buy from him or send anyone there again.
My final thoughts email after cashing the check with a stack of cold hundies in my hand today:
Joe,
I received the check today and cashed it. At this point, I can't even
really thank you. You basically stole my money, jerked me around for
close to a year and only coughed it up only after legal threats.
While I am relieved that I was able to get the money back (that was my
own money to start with), I am still severely disappointed with the
level of customer service that I received from you. The way that you
have been running your business is unacceptable and inexcusable. I
talked to another individual that was in the same exact situation that
I was, with monies paid and no product delivered. My hopes sank quite
a bit when this individual told me that he had to take you to small
claims to get his money back. I honestly thought I was going to have
to do the same. I am almost 100% sure I would still be waiting if I
didn't actively pursue recourse with you.
What irritates me even more is that I never received explanations,
updates or anything else. You only responded to me after endless
pursuit. There were times that I called the shop for a half hour
straight with no answer. When one of your employees picked up, you
were always 'out' or 'with a customer'. I have no idea if your
employee(s) have any sense of how you are conducting business lately,
but I was able to quickly get you on the phone when I mentioned 'no
response' and 'court'.
In this day and age, it seems competition is fierce and it dumbfounds
me how a business owner would piss off a repeat customer. You were
the first shop I thought to call to order the Yeti. I had no
reservations about ordering from you or giving you a hefty deposit.
All you had to do was deliver on your end. I patiently waited and
just got more irritated as time and promises passed. I consider
myself a patient person and would only really call you to check on my
bike at time frames given to me by you. Yet, all of those came and
went. Hell, for all I know, you never even ordered my bike from Yeti.
I had friends that put deposits down after and around the same time I
did, only to be riding their bikes when I was beginning to wonder what
the hell had happened to mine and my money. I was fine with waiting,
I just wanted to know what the hell was going on. Calling a shop a
hundred times that is supposedly open during the day and not getting
an answer, along with un-returned emails, does not make a comfortable
customer.
In the end, you lost a long time customer. I was also planning on
replacing my Chromag frame with another after getting the Yeti. You
also lost another customer that was in the market right when things
started going south. He lives in San Diego area and I had suggested
he talk to you about getting set up, but retracted that suggestion
when I started to doubt you, which is probably early than I let you
know. I consider myself a fairly lax customer. I would have picked
up my bike and been on my merry way. I wouldn't have been bothering
you a thousand times a day about flats and loose spokes and stupid
crap I want you to fix for free. I buy high dollar bikes and make
about the easiest sale possible. I know what I want and need someone
that can just hold up their end of the bargain. ****, it took me
about 5 minutes to talk to you about one and work out details and then
call you back to give you a deposit.
All in all, thanks for months of wondering if I would ever get a bike
or even just my money back, going from telling my riding buddies about
a great shop to what a joke you were, costing me interest on my credit
card since I didn't know if the money was going back on there or not,
and just generally wasting my time. This is, hands down, the worst
retail buying experience I have had in my 31 years on this planet.
You better believe that if I didn't receive that check today, I truly
was working on getting cumulative info from the attorneys I know to
make it hurt when the time came to drag you to court. I was actually
planning on showing up in person tomorrow morning to resolve this with
you, since you probably would bet against me driving the two hours.
At least I can save myself the time and the gas and the blood pressure
meds.
I don't care about a reply, an apology, or whatever bull**** you can
offer up. I just wanted to give you an honest piece of my mind and
hope it comes back around for you screwing customers. I just wanted
to get my money first. This is just a sliver and I could probably
write a novel. Good luck on selling high end bikes. I hope you make
it selling tubes and adjusting derailleurs.
Actually, I don't hope you make it. I hope you end up out of
business so the legitimate shops can make a decent living. I wonder
if your suppliers know about your hard-earned reputation as of
late.....
Kaz
Be vary wary of BRC Bikes in La Mesa (San Diego area). I was a previous customer, yet will never buy from him or send anyone there again.
My final thoughts email after cashing the check with a stack of cold hundies in my hand today:
Joe,
I received the check today and cashed it. At this point, I can't even
really thank you. You basically stole my money, jerked me around for
close to a year and only coughed it up only after legal threats.
While I am relieved that I was able to get the money back (that was my
own money to start with), I am still severely disappointed with the
level of customer service that I received from you. The way that you
have been running your business is unacceptable and inexcusable. I
talked to another individual that was in the same exact situation that
I was, with monies paid and no product delivered. My hopes sank quite
a bit when this individual told me that he had to take you to small
claims to get his money back. I honestly thought I was going to have
to do the same. I am almost 100% sure I would still be waiting if I
didn't actively pursue recourse with you.
What irritates me even more is that I never received explanations,
updates or anything else. You only responded to me after endless
pursuit. There were times that I called the shop for a half hour
straight with no answer. When one of your employees picked up, you
were always 'out' or 'with a customer'. I have no idea if your
employee(s) have any sense of how you are conducting business lately,
but I was able to quickly get you on the phone when I mentioned 'no
response' and 'court'.
In this day and age, it seems competition is fierce and it dumbfounds
me how a business owner would piss off a repeat customer. You were
the first shop I thought to call to order the Yeti. I had no
reservations about ordering from you or giving you a hefty deposit.
All you had to do was deliver on your end. I patiently waited and
just got more irritated as time and promises passed. I consider
myself a patient person and would only really call you to check on my
bike at time frames given to me by you. Yet, all of those came and
went. Hell, for all I know, you never even ordered my bike from Yeti.
I had friends that put deposits down after and around the same time I
did, only to be riding their bikes when I was beginning to wonder what
the hell had happened to mine and my money. I was fine with waiting,
I just wanted to know what the hell was going on. Calling a shop a
hundred times that is supposedly open during the day and not getting
an answer, along with un-returned emails, does not make a comfortable
customer.
In the end, you lost a long time customer. I was also planning on
replacing my Chromag frame with another after getting the Yeti. You
also lost another customer that was in the market right when things
started going south. He lives in San Diego area and I had suggested
he talk to you about getting set up, but retracted that suggestion
when I started to doubt you, which is probably early than I let you
know. I consider myself a fairly lax customer. I would have picked
up my bike and been on my merry way. I wouldn't have been bothering
you a thousand times a day about flats and loose spokes and stupid
crap I want you to fix for free. I buy high dollar bikes and make
about the easiest sale possible. I know what I want and need someone
that can just hold up their end of the bargain. ****, it took me
about 5 minutes to talk to you about one and work out details and then
call you back to give you a deposit.
All in all, thanks for months of wondering if I would ever get a bike
or even just my money back, going from telling my riding buddies about
a great shop to what a joke you were, costing me interest on my credit
card since I didn't know if the money was going back on there or not,
and just generally wasting my time. This is, hands down, the worst
retail buying experience I have had in my 31 years on this planet.
You better believe that if I didn't receive that check today, I truly
was working on getting cumulative info from the attorneys I know to
make it hurt when the time came to drag you to court. I was actually
planning on showing up in person tomorrow morning to resolve this with
you, since you probably would bet against me driving the two hours.
At least I can save myself the time and the gas and the blood pressure
meds.
I don't care about a reply, an apology, or whatever bull**** you can
offer up. I just wanted to give you an honest piece of my mind and
hope it comes back around for you screwing customers. I just wanted
to get my money first. This is just a sliver and I could probably
write a novel. Good luck on selling high end bikes. I hope you make
it selling tubes and adjusting derailleurs.
Actually, I don't hope you make it. I hope you end up out of
business so the legitimate shops can make a decent living. I wonder
if your suppliers know about your hard-earned reputation as of
late.....
Kaz
