just got off the phone with sram.......

[dexter]

Have a busted XO derailer and two busted x9 shifters that all should be warrentied. Had the local shop send them in, sram said they needed reciepts. So i called them this morning told them I got the derailers from a now defunct team and have no connection with anyone or anything from that team. The lady pretty much told me I was s.o.l. and that they couldnt help me out. bogus man, have had nothing but good luck with sram in the past

[profro]

I have a pile of broken SRAM stuff. Not good.

[Jimmy_Pop]

buy from a LBS next time and keep your receipts then.

industry hookups or sponsorships or inside deals come at a price seems to me. i would not fault sram. thankfully we have access to their stuff at a discount. wanting deep discounts AND retail blow-job service is not to be expected.

[dexter]

yes but when something breaks in a way that it should not it should be replaced.

[Jimmy_Pop]

yes but when something breaks in a way that it should not it should be replaced.

yes, probably.

just mail it to them. They know the "behind the scenes" flaws with all their various products. They know what is legit and what is not. I would think they will repair/replace items when they know it is because of their mfg flaws, receipt or no receipt.

worth a shot. you just gotta get past the damn receptionists with their pre-printed list of responces.

[Acadian]

I have a pile of broken SRAM stuff. Not good.

I got a pile of SRAM stuff in working order - Good stuff! :busted:

[Kornphlake]

If you got the parts through a team at a discount in my mind you forefit your right to a warranty. I wouldn't expect Ford to warranty a transmission that was used in a race team's car, even if Ford were the sponsor. Next time pay retail like the rest of the world.

[4xBoy]

I fault sram, they truly blow.

[Zutroy]

If you got the parts through a team at a discount in my mind you forefit your right to a warranty. I wouldn't expect Ford to warranty a transmission that was used in a race team's car, even if Ford were the sponsor. Next time pay retail like the rest of the world.

Um actually no most companies still give you the warrenty....

and who actually pays retail on bike parts these days.

[The Joker]

When you receive parts through sponsorships, warranties are voided. There is nothing more to it. If you break something while still riding for said sponsor, they will often warranty it, as you are still a sponsored rider, however they are under no obligation to replace stuff you got through a sponsorhip. This is often written into sponsorship contracts which you i turn accepted by accepting sponsorship from said team. Suck it up princess. You're SOL.

[iridebikes]

Without a recept, most companies won't warranty anything for free.
Some companies ask for recepts to varify that it's within the one year warrenty(or however long it is), and if you send it in without it, they sometimes don't care. But sometimes they do. Maybe have your LBS try calling sram? That might work out just fine.

Also, how did they break? did you smash them on something? or were you "just riding along"?

[OGRipper]

Even if warranties are technically voided (and I don't know one way or the other), it strikes me as bad business to not give a little love to sponsored riders. At least be willing to take a look and cover things that are clearly defective. Otherwise you end up with people spreading bad reputation.

Like this thread.

[Zutroy]

When you receive parts through sponsorships, warranties are voided. There is nothing more to it. If you break something while still riding for said sponsor, they will often warranty it, as you are still a sponsored rider, however they are under no obligation to replace stuff you got through a sponsorhip. This is often written into sponsorship contracts which you i turn accepted by accepting sponsorship from said team. Suck it up princess. You're SOL.

I've never had that in a contract from anyone. If it's a defect, every sponsor I've had has warrented it no questions asked.

I'm amazed SRAM asked for them. They've warrented 2 things for me recently without one, and one wasn't even a warrenty, but they did it for me anyway.

[The Joker]

dexter were these from RPM? Because that was the last team I recalled you being a member of, which was over 3 years ago...

[Internal14]

and who actually pays retail on bike parts these days.

Ya know something? Not every shop owner is out to steal from their customers. There are some good shops, that employ good people and treat, not just their employee's right, but also their customers.
And guess what, sometimes it's worth paying retail to support the people that are there to support you.

Sorry but your attitude just kinda rubs me wrong as a shop owner who values his employees and customers and I am NOT getting rich doing this by any means.

Peace on Dirt:clapping:

Oh and to respond to the broken team parts....I've worked for many teams, and if you actually had talked with your contact from said company and gave them feedback throughout the year about the product and was more of a product tester as oppossed to a parts whore who grabs at the free stuff and then wants more free stuff...well, you reap what you sow.

[sayndesyn]

I'm sure that most shops are decent, and not out to make a killing, but seriously the only people that pay retail for X0 are yuppies who ride their bike at 30% a few times a year. A downhill rider that is running X0 9 time out of 9 did not pay 250 dollars for a damn der.

[CBJ]

You got the rigth I stole min for an old lady on the street. She had no need for the derailleur.

[bikenweed]

You can warranty deraillures? What's this world coming to?

Next thing you know, we'll be warrantying broken frames and handlebars! Sheeeesh!

[profro]

You can warranty deraillures? What's this world coming to?

Next thing you know, we'll be warrantying broken frames and handlebars! Sheeeesh!


Busting a derailleur in a wheel or against a rock is one thing, but the threads on all the set screws stripping out and play developing at all the pivots is something all together different. :plthumbsdown:

[MinorThreat]

In what other industry than cycling would a racer, in their wildest imaginings, think that they could warranty ANYTHING? I find it mind-boggling.

Purchasers of competition motorcycles, whether they race them or not, know they are buying WITHOUT ANY WARRANTY EXPRESSED OR IMPLIED. C'mon . . . .

[ChelanDHer]

Busting a derailleur in a wheel or against a rock is one thing, but the threads on all the set screws stripping out and play developing at all the pivots is something all together different. :plthumbsdown:

I thought SRAM derailleurs were supposed to be good? I think I'll continue to run XT derailleurs.

[Kornphlake]

Um actually no most companies still give you the warrenty....

and who actually pays retail on bike parts these days.


I've never been a sponsored ridder and I never plan on being one so I don't know what's written into contracts or not. I assume if you're a good racer and represent the product well the sponsor would be more than willing to replace parts rather due to manufacturer's defect or the result of abuse. If you are no longer with the race team that was sponsored by Sram I don't see any liability at all for Sram to accomodate you, you've already been given your handout and moved on.

You may be suprised that there is a world outside of the internet where people work regular jobs and buy their parts wherever they can get them. If everyone was hooked up places like JensonUSA and Performance would dry up and die.

[ChrisKring]

Personally, I have had great luck with SRAM derailuers. Sure, I have smashed a couple on rocks and through wheels. But if they were built strong enough to have any concievable impact, they would weight too much, cost too much and probably damage the frame when they transmit the impact to the frame.

And like everyone else has said, the warrentee is void on a sponsorship deal most of the time. I would bet that there is way more that we are not hearing.

Go ahead, why don't you tell SRAM and us what team backdoored you the parts so they can lose their sponsorship too. This thread is funny. I have talked with several sponsorship managers that have blacklist of people that complain on message boards about thier "sponsors" stuff sucking.

And to the guy from velocity: who are you? I am kind of surprised to see anyone from MI in the DH board.

[AlmostHeaven]

I got a pile of SRAM stuff in working order - Good stuff! :busted:

awesome!

hard to break parts when you don't ride! :lighten:

[sanjuro]

Even if warranties are technically voided (and I don't know one way or the other), it strikes me as bad business to not give a little love to sponsored riders. At least be willing to take a look and cover things that are clearly defective. Otherwise you end up with people spreading bad reputation.

Like this thread.

I suppose warranties are a combination of standing by your product, a promise of quality, and, of course, good will towards customers.

I think the only problem is here that this person did not buy these derailleurs, and that traditional warranties would not apply.

I would have contacted team sponsorship for replacements, but I believe the reality here is that the parts came on the sly and really cannot be accounted for.

[OGRipper]

I think the only problem is here that this person did not buy these derailleurs, and that traditional warranties would not apply.

I (perhaps incorrectly) assumed this was more of a discounted bro-deal type team purchase, not a pile of freebies.

Dexter we need more info. Are you complaining that they wouldn't replace free parts?

[arboc!]

just have someone at your bike shop print off a reciept and then refund it right after.

[SuspectDevice]

Sram was likely asking for a "return receipt" I.e. they would send out a call tag and want the broken stuff to make sure it is actually broken. Are you sure you understood the question completely?

[dexter]

okay this is the second sram derailer i have broken since i started running them what 4 years ago one every bike i have owned and that one broke in a wild crash and was replaced on the spot at the race by sram. we got these parts last year through a local team some random dude started here in missoula and it defucnt about a week after our sram and maxxis shipments came in. the derailer was not smashed into a rock or into the spokes, it developed play slowly and bent the parallorgram(sp?) slightly so it wont shift correctly. the inside of one of the shifters completely stripped out and the other one cracked on the bar clamp on the opposite side (could be my fualt but i use a gentel hand on my shifters and levers so they turn in crashes). Umm and whoever said sponsored riders in other sports dont warrenty parts, are smoking crack sir? i have multiple friends who ride/race for ski and snowbaord companies and when a board delam's or the edges rip off they can warrenty them instantly. same goes for just about anything. for a company not to stand behind their products and riders is bs and it pisses me off becaus i have had nothing but great experience with every company i have dealt with, sponsored or not, with the exception of one frame company whos name will remian nameless. i realize i dont have proof of purchase or any of the like, but its not like i stole these parts offf someones bikes along with 4 OTHER COMPLETE SRAM GROUPOS and want them to fix them for that. their stuff kicks royal ass and i will never go back to shimano but seriously...

[SlackBoy]

Busting a derailleur in a wheel or against a rock is one thing, but the threads on all the set screws stripping out and play developing at all the pivots is something all together different. :plthumbsdown:Play developing at all the pivots. Sounds like wear and tear batman. try not riding, I mean for frikksakes, that bike will get dirty

[jvnixon]

Just an idea but: If all thats broken with the one shifter is the clamp, why not just swap the top piece of the other broken one?

[bdamschen]

Just an idea but: If all thats broken with the one shifter is the clamp, why not just swap the top piece of the other broken one?

But that would void the warrantee! :imstupid:

[MinorThreat]

If the team went defunct right after everyone got their goodies, then I'd say there is little incentive for SRAM to play the role of 'sponsor' any more to individuals of the now-defunct team.

I agree about sponsors supporting their racers - - and mine have come through in spades every time for me and then some. Often their R&D people want the failed part back to figure out what went wrong. And of course they want to get you back out there ASAP with functioning equipment.

BTW, you misquoted me: I did not say that sponsored racers should not expect support; I said that racers who use equipment for competition purposes, who have acquired that equipment through a means other than a bona fide sponsorship should not expect warranties when something breaks.

[Teamsuzukirm19z]

I have nothing but good luck with sram. As someone else said, other sports like motocross if something breaks it just breaks no one ever looks for a free replacement. I will say that I have had the low speed compression assembly as well as a PG970 cassette replaced by sram with no questions asked.

All I had to do was go to a local sram dealer with the part and they had to make the call with their dealer number. Some how I snaped the 23t cog in half on the 12-26 cassette and their responce was " we would be more than happy to replace that for you" I did not pay one dime on anything but the gas to drive to the LBS. Both times I had the parts in less than a week. All they wanted was to have the old part for examination.

As far as the derailleurs go I have never had a problem with Shimano or Sram breaking because of crashing. I broke shimanos all the time simply from the internal springs wearing out. I had the B tension screws back out all most all the way putting the least amount of stress on the spring and always ran the chain at the proper length acording to the directions with sram chains. I switched to sram this year and have not had one issue yet. Not only that but the ease of the shifter when using an XO shifter and derailleur is amazing

[bballe336]

Sram sent me free derailluers and cranks because I called and let them know mine were broken. They didn't even ask me to send the parts back. I just got new **** in the mail in a few days. I think you got unlucky.

[TheInedibleHulk]

Dexter, keep the stuff and take it to the SRAM trailer at a race next year.

[dexter]

thats what i will probably due, but i would really enjoy not spending 300 dollars to build up my new slopestyle and dh bike on the drivetrain when i had perfectly working stuff before

[Ozzer]

Oh and to respond to the broken team parts....I've worked for many teams, and if you actually had talked with your contact from said company and gave them feedback throughout the year about the product and was more of a product tester as oppossed to a parts whore who grabs at the free stuff and then wants more free stuff...well, you reap what you sow.

I really like this paragraph. It's so right on.
I think the term "sponsored rider" has lost its meaning these days. I love reading sponsorship resumes, especially the "what-can-you-do-for-me" part. :p

[Ozzer]

build up my new slopestyle bike
Whoa! Is that a new genre? What happened to duel (not dual) bikes? Passe? :)

[sanjuro]

btw, I incorrectly wrote "on the sly". OG stated it correctly as a bro deal.

However, I would imagine the front line warranty person being difficult to deal with as a privateer racer. I would try a personal contact with SRAM to replace your stuff, or if nothing at all, the SRAM trailer as someone suggested.

[SinatorJ]

Dexter, keep the stuff and take it to the SRAM trailer at a race next year.

It has been my experience that race support is there just for that, race support. Not to replace everyone's broken crap.

[Mountain_Dewd]

at crankworx i had a broken black box carbon cage and they gave me a new one and all i did was ask nicely.

[Acadian]

awesome!

hard to break parts when you don't ride! :lighten:

wonderful display of ignorance :clapping:

[bcd]

I fault sram, they truly blow.

do all your posts sound like something bender would say?

lol

[bizutch]

wonderful display of ignorance :clapping:

prove it. :picsstfu:

[Huck Banzai]

Sounds like not only were these parts acquired via sponsorship, but that the team in question doesnt exist anymore, and the rider in question isnt affiliated anyway.

Enough with entitlements - you got a good deal on the front end, the VAST majority of warranties apply to the original owner - which this person isn't and wasnt intended to be. (Which, by extension, indicates some level of fraud at some point.)

So be happy you ever got a deal. How are these things damaged in a warrantiable way? X.0 is rebuildable - rebuild it.



AND - when pursuing a warranty, acting entitled or being demanding is a sure way to get refused or find ourself on a difficult path.

[ChrisKring]

prove it. :picsstfu:

I saw Luke ride 2 years ago. I invited him to use our pit space at the US Open the past couple of years.

Hopefully we'll see him in 2007 on the east coast at least once.

[Acadian]

prove it. :picsstfu:

http://img19.imageshack.us/img19/4905/acadianoffseasonhy4.jpg

[dexter]

Sounds like not only were these parts acquired via sponsorship, but that the team in question doesnt exist anymore, and the rider in question isnt affiliated anyway.

Enough with entitlements - you got a good deal on the front end, the VAST majority of warranties apply to the original owner - which this person isn't and wasnt intended to be. (Which, by extension, indicates some level of fraud at some point.)

So be happy you ever got a deal. How are these things damaged in a warrantiable way? X.0 is rebuildable - rebuild it.



AND - when pursuing a warranty, acting entitled or being demanding is a sure way to get refused or find ourself on a difficult path.

i never demanded anything or acted entitled dog. i was very nice and curtious to the customer service rep. and how is it fraud? i payed for the parts, which i easily could have gotten from my local shop for roughly the same price. i "raced" for sram for 2 years prior to this also. anyways this is just beating the dead horse

[dG video]

http://myspace-054.vo.llnwd.net/01254/45/09/1254429054_l.jpg

Don't mess with Luc! :)

[OGRipper]

Yeah horse probably is dead but I still don't know if you paid for these parts.

[Internal14]

http://myspace-054.vo.llnwd.net/01254/45/09/1254429054_l.jpg

Don't mess with Luc! :)

Hey there Roid-Boy! hehehe:shocked:
Glad he's slimmed down a bit nowadays.
Say Luc, how many parts did you kill back in the day when you were ripped like that?!:poster_oops:

[swiss]

http://img19.imageshack.us/img19/4905/acadianoffseasonhy4.jpg

Hey Luc, was that beer from a 6 pack? wow, the power of Adobe....


Michael
e.thirteen/evil

[Acadian]

Hey there Roid-Boy! hehehe:shocked:
Glad he's slimmed down a bit nowadays.
Say Luc, how many parts did you kill back in the day when you were ripped like that?!:poster_oops:

believe it or not...none.

Hey Luc, was that beer from a 6 pack? wow, the power of Adobe....

Michael
e.thirteen/evil

no Photoshop there Michael - that's actually a 3 Ltr bottle of Heineken
http://i20.ebayimg.com/01/i/08/a9/6e/60_1.JPG

[bizutch]

wait...that really is Luc in that XC pic?

[The Joker]

yeah, I've seen pics. He used to be HUGE! Big Luc scares me...

[blue]

Bitching and whining on the internet about how your former sponsor won't warranty your broken parts is a surefire way to garner more sponsors.

[swiss]

no Photoshop there Michael - that's actually a 3 Ltr bottle of Heineken
http://i20.ebayimg.com/01/i/08/a9/6e/60_1.JPG[/QUOTE]

Those should come in 6 packs.

Have you tried their mini kegs? I think it is a 5L silver baby keg.


oh... what is this thread about??
Michael
e.thirteen / Evil

[Acadian]

no Photoshop there Michael - that's actually a 3 Ltr bottle of Heineken
Those should come in 6 packs.

Have you tried their mini kegs? I think it is a 5L silver baby keg.


oh... what is this thread about??
Michael
e.thirteen / Evil

Actually I don't like Heineken - but since it was a gift from a friend I still drank it! I got SOME good friends :thumb:

well since I don't ride...back to my Couch Potato forum (http://community.fox6.com/forums/904/ShowForum.aspx)

[Huck Banzai]

i never demanded anything or acted entitled dog. i was very nice and curtious to the customer service rep. and how is it fraud? i payed for the parts, which i easily could have gotten from my local shop for roughly the same price. i "raced" for sram for 2 years prior to this also. anyways this is just beating the dead horse

How is it fraud? If you got the deal via a sponsorship, and you arent the sponsored rider - BINGO. Not fraud to the extent that the law is coming for you, but more than enought ot negate any ownership rights. Were you the sponsored rider, but you are no longer sponsored - you lose your entitlements related to that; they do not carry on.

EXAMPLE: I paid for a nice Plasma TV - got a great price - if it breaks and the guy whos truck it fell off of isnt around, should the mfr warranty it? I think not.

It became beating a dead horse when you didnt get the answers you wanted.

:monkeydance:

[Jeremy R]

wait...that really is Luc in that XC pic?

Yep, and if you say he does not ride again, somebody is gonna have to call a vet.
Because those pythons he is gonna unleash on you are gonna be sick!:monkeydance:

[dante]

no Photoshop there Michael - that's actually a 3 Ltr bottle of Heineken

pfft. child's play compared to the 4.5L bottle of Johnnie Walker Black I just lugged back from Taiwan for a coworker... :shocked:

[Acadian]

pfft. child's play compared to the 4.5L bottle of Johnnie Walker Black I just lugged back from Taiwan for a coworker... :shocked:

too bad it's Scotch http://www0.fh-trier.de/~gielj/smilies/sly.gif

[binary visions]

Yep, and if you say he does not ride again, somebody is gonna have to call a vet.
Because those pythons he is gonna unleash on you are gonna be sick!:monkeydance:

Muthaf**kin' snakes on a muthaf**kin' bike!

[Internal14]

Muthaf**kin' snakes on a muthaf**kin' bike!

bwahahahaha:rofl: :weee: I'm really beginning to like this thread!
Fully entertainment!
Thanks Dexter for the original post, and thanks to the rest for the derailments.:monkeydance:

[dexter]

How is it fraud? If you got the deal via a sponsorship, and you arent the sponsored rider - BINGO. Not fraud to the extent that the law is coming for you, but more than enought ot negate any ownership rights. Were you the sponsored rider, but you are no longer sponsored - you lose your entitlements related to that; they do not carry on.

EXAMPLE: I paid for a nice Plasma TV - got a great price - if it breaks and the guy whos truck it fell off of isnt around, should the mfr warranty it? I think not.

It became beating a dead horse when you didnt get the answers you wanted.

:monkeydance:
are you mentally challenged, I was a sponsored rider on the team dumbass, read the story before posting. jesus christ. and actaully the part about it not carrying on is not true. when i decided to quit the rpm team al it took wasa few phone calls and i still held onto almost every sponsor that the team previously had and got better hook ups by being solo. that didnt happen in this case but for the record your wrong again.

[dexter]

and ps heniken tastes like balls but atleast its not rolling rock

[Acadian]

and ps heniken tastes like balls but atleast its not rolling rock

not that I know what balls tastes like - but I agree about the RR! :twitch:

[lovebunny]

not that I know what balls tastes like - but I agree about the RR! :twitch:

ahh cmon luc quit kidding yourself. you know plenty well what balls taste like:busted:

[Huck Banzai]

are you mentally challenged, I was a sponsored rider on the team dumbass, read the story before posting. jesus christ. and actaully the part about it not carrying on is not true. when i decided to quit the rpm team al it took wasa few phone calls and i still held onto almost every sponsor that the team previously had and got better hook ups by being solo. that didnt happen in this case but for the record your wrong again.

Okay genius - Keyword to note "Was"

You clearly dont understand some elemantary/fundamental concepts, so rather than making a futile attempt to inform you, I'll let you remain ingorant and keep your sense of entitlement. It'll take you so far in life.


Hows that RMA coming?

[blue]

are you mentally challenged, I was a sponsored rider on the team dumbass, read the story before posting. jesus christ. and actaully the part about it not carrying on is not true. when i decided to quit the rpm team al it took wasa few phone calls and i still held onto almost every sponsor that the team previously had and got better hook ups by being solo. that didnt happen in this case but for the record your wrong again.

It amazes me that companies actually want people like you to represent them.

:clapping:

[binary visions]

...annnd this argument is over.

[Echo]

yes but when something breaks in a way that it should not it should be replaced.
I don't have time to read the whole thread but the warranty is extended to the original buyer. If you can't prove you're the original buyer then you get no warranty. Even if your excuse for why you don't have a receipt is true, they have no obligation to accept it and they have heard a million other excuses that were just as valid and true as yours. When you are a company you have to draw the line somewhere regarding warranties or you get taken to the cleaners by every tom dick and joe that abuses their equipment.