beyond bikes ripped me off

[David SD38]

last week i bought a set of fox talas forks from beyond bikes & in thier 2005 catalogit states "buy any fork at or above $500 bucks & get a CRIS KING headset FREE ". i paid $549 for the fork & on the way home realised i did not get my headset so i went back a sales person looked at the ad said i should get it he asked me which color i wanted & then sales manager Kerry McCoy came over said he would look i the back for the headset he returned about 5 minutes later saying that it was a old promotion & i could not have it. there is no experation date on the ad or any rules other than "buy any fork at or above $5oo. i would return the fork as well as my entire $800 purchase but i have already installad them. when i told KERRY MC COY how i felt ripped off and would not do bussiness with them any more he said " we have the best prices you will be back ". not with their customer service hey Kerry price is not everything!

[David SD38]

i have talked to 2 other people who have had similar experiences with beyond bikes . everyone should stay away from them until they treat their customers better.

[Ciaran]

Beyond Bikes is the worst bike shop I ever dealt with. Not only will I not shop there, I will make sure I tell everyone else not to shop there.

Go to universalcycles.com... they have always treated me right.

[zmtber]

hey that is why i use jenson's beyonde bikes always had problems, but its okay i riped them off to.....i dind't steal anything or anything like, but lets jsut say i got the 90 dolar pedals from azonic for close to 29 dollars.

[druber]

Yeah...I bought some lights from them 4+ weeks ago and still haven't received them. It took them forever to even send them out. Then, when they did, they couldn't give me a tracking number or anything.

Turns out, they sent them to the wrong address. Then, instead of sending me a new shipment directly from the store and have the other guy send back the original shipment, they're having him send the stuff directly to me. That's kinda messed up.

Kerry offered to give me a good deal on my next order, but I asked him the price of a couple different items and they didn't seem like that good of deals.

[JohnE]

Had a simillar eperience with them. Ordered a crankset, took 8 weeks or so to get it. Made several calls to them, talked to the same guy each time, although he used a different name each time, and each time he says "It went out yesterday." Also never got a tracking number. Eventually I got my stuff, but with online places like Jenson or Speedgaoat, I wont bother with Beyond Bikes again, they are beyond help. I think they are also the same shop as Airbomb.com. ANyone know for sure?

[Biscuit]

Beyond Bikes is the worst bike shop I ever dealt with. Not only will I not shop there, I will make sure I tell everyone else not to shop there.

Go to universalcycles.com... they have always treated me right.
Now this I don't agree with.

I have used beyondbikes a couple of times with no problems at all.
I have used universalcycles several times, and all but one time it was a friggin nightmare.

I am not one to carry a grudge, and will probably use them again, but never for anything important, expensive, or that I need in a hurry.

[partsbara]

kerry / sam is a fvck nut... he is a waste of DNA

[Zutroy]

Beyond sucks.....i've only ordered once from them and it took forever to get my stuff, out of the 4 things I ordered that were all "instock" I only got one in the end, they didn't have the rest.

[Jayridesacove]

hmm, I just ordered a new helmet and new chest armor to replace my old stuff. supposed to be coming in tomorrow. I'll see what I'll have to say about beyondbikes after I get my order.

[David SD38]

hey Kerry send me my headset &i will shut up "maybe". i am checking out other sites to post on i will list them later

[1000-Oaks]

I ordered some tires from AirBomb a few weeks ago, nice that the web site didn't bother to mention they're backordered...

I think I ordered stuff from Beyond Bikes a few years ago but don't remember what happened. For some reason I avoid 'em since though, so it must not have been good.

I'd say Pricepoint has the best prices around.

Jenson probably has the quickest shipping and is most professional.

Universal Cycles is pretty good too, and carries little parts that no one else has.

Go-ride isn't the cheapest, but is probably the most knowledgeable and cool to deal with.

Downshift Cycles has the cheapest forks and is a good guy.

[blt2ride]

last week i bought a set of fox talas forks from beyond bikes & in thier 2005 catalogit states "buy any fork at or above $500 bucks & get a CRIS KING headset FREE ". i paid $549 for the fork & on the way home realised i did not get my headset so i went back a sales person looked at the ad said i should get it he asked me which color i wanted & then sales manager Kerry McCoy came over said he would look i the back for the headset he returned about 5 minutes later saying that it was a old promotion & i could not have it. there is no experation date on the ad or any rules other than "buy any fork at or above $5oo. i would return the fork as well as my entire $800 purchase but i have already installad them. when i told KERRY MC COY how i felt ripped off and would not do bussiness with them any more he said " we have the best prices you will be back ". not with their customer service hey Kerry price is not everything!

To be honest, I've never really had any bad expirences with Beyond Bikes, but I don't use them too much. However, they really ripped you off, and the service guy's comments were out of line. "Saying you'll be back," that was a really crappy thing to say.

With that being said, you do know that Jenson will price match, so if price is what you're looking for, Jenson will give you the same deal. As a matter of fact, the last time I price matched from Jenson, they didn't even ask to see an ad or verify the price. In addition, they pretty much carry everything that Beyond Bikes carries...now that they have Intense. Oh, and I have always found their customer service to be great!

Honestly, I would complain to his boss, then to his boss; I would complain until someone listened. If no one cares, I would go to the BBB, trust me, there is no shortage of complaints about Beyond Bikes...

[LOOnatic]

I ordered some tires from AirBomb a few weeks ago, nice that the web site didn't bother to mention they're backordered...

I think I ordered stuff from Beyond Bikes a few years ago but don't remember what happened. For some reason I avoid 'em since though, so it must not have been good.

I'd say Pricepoint has the best prices around.

Jenson probably has the quickest shipping and is most professional.

Universal Cycles is pretty good too, and carries little parts that no one else has.

Go-ride isn't the cheapest, but is probably the most knowledgeable and cool to deal with.

Downshift Cycles has the cheapest forks and is a good guy.


FYI: airbomb is Beyond Bikes.

[bomberboy11]

I have heard nothing about long backorder times for beyond bikes. I don't care how much nice equipment they have, it's not worth my money to wait for that long for parts.

[Ciaran]

Now this I don't agree with.

I have used beyondbikes a couple of times with no problems at all.
I have used universalcycles several times, and all but one time it was a friggin nightmare.

I am not one to carry a grudge, and will probably use them again, but never for anything important, expensive, or that I need in a hurry.
I have heard exactly TWO positive reports about Beyond bikes. I have heard people complain about Universal, but they have always been top notch when I dealt with them.
Go-Ride rocks too. They will bend over backwards to make sure you get the right parts.

[partsbara]

i say we group and form a mean as fvck vigalante group... go down there and beat the p1ss outta the clown

whos in ???

[LOOnatic]

i say we group and form a mean as fvck vigalante group... go down there and beat the p1ss outta the clown

whos in ???


Hey man Kill the head and the body will die right..

[partsbara]

Hey man Kill the head and the body will die right..

yes sir... :)

[GumbaFish]

I ordered stuff from AirBomb and didn't have any problems, guess I was lucky

[Jayridesacove]

The stuff I ordered from beyond bikes came in and was fine.

[1000-Oaks]

Grrrrr, well the tires that were on backorder from Airbomb finally showed up today. Sort of. I got tires, but they aren't the ones I ordered. Was supposed to get the 2.5 Kenda Nevegal kevlar, I received the 2.5 Nevegal STEEL downhill tires.

I ordered the kevlar version for my XC bike becuase they're almost a pound lighter each, I don't need more DH tires!!

Anybody have Airbomb's phone number? Not listed on their site.

[funkendrenchman]

Anybody have Airbomb's phone number? Not listed on their site.


Upper center of their homepage.

[1000-Oaks]

Yup, just found it and was about to edit my post, but you beat me to it!

[JohnE]

Hey Partsy, how do we fly over? I only go first class. If you can work that out, I will bring my whuppin stick along...

[Biscuit]

:mad: They won't let whuppin sticks on planes anymore.

[ohio]

I've always had great luck with both Jenson and Go-ride. Jenson has a great price-match policy and are super fast. Go-ride is the most knowledgable shop in the country and they treat people right. No reason for me to ever shop anywhere else (except the Mtn View Supergo during their sales).

[1000-Oaks]

Just figured out what happened. Technically Airbomb shipped the tires I ordered, but their website has the freeride tire description swapped with the DH version description - so I ordered the wrong tire based on bad info.

I'll bet they will make good on the web site error, they better credit me for shipping the DH tires back though.

[JRB]

I've always had great luck with both Jenson and Go-ride. Jenson has a great price-match policy and are super fast. Go-ride is the most knowledgable shop in the country and they treat people right. No reason for me to ever shop anywhere else (except the Mtn View Supergo during their sales).
I have had horrible luck with Jenson, but great luck with Universal. I have even had good luck with Performance though.

[1000-Oaks]

Talked to AirBomb today, the guy was cool about it. They're going to exchange my tires for the right ones and credit me for the return shipping. Still a PIA, but they're handling it.

:thumb:

[David SD38]

Beyond Bikes sent me a flyer in the mail yesterday for their 'BIKETOBERFEST' next week i think i will go so i can find their highest manager and tell him my story on how they ripped me off and how his sales manager a-hole KERRY MC COY treats their customers. I wiil drive the 45 minutes each way just to tell them to their faces to go ' F ' themselves!
All people who have been mistreated by them should do the same.

[Backpack1]

#1=Go-Ride

However, I recently ordered 2 blowout Mavic D321for 34.99 from Universal and when they ran out,they subsituted X729s for the same price, no hassles, delays or trips. OK by me!

[blue]

Pricepoint and Jenson both usually have the best prices and the fastest shipping, I've noticed. Never had an issue with either of them...

[Duzitall]

I have never had a problem with Beyond Bikes/Airbomb, Universal, Supergo, Jenson, Bicyclewarehouse, Performance, Qualitybikes and probably some others I've forgotten that I've purchased from.

Hammerhead sent me the wrong size star nut once as part of an $800 order...jerks, (just kidding Charles).

I guess I'm just a boring and content consumer. Or maybe some people just can't keep their act together.

[lonewolfe]

I have bought a lot of things online and the two companies that have given me 100% Satisfaction are Go-Ride.Com and Dropnzone.com. Their customers service is excellent, they ship fast and know their products well. The guys at both these Businesses all ride and are just as addicted to bikes and riding as most of the people are here on Ridemonkey. So, call up Scott or Kris at Go-ride or Allen at Dropnzone and you will be treated as a valued customer because that is exactly what you are to them!

[Str8OutaBallard]

"...last week i bought a set of fox talas forks from beyond bikes...."buy any fork at or above $500 bucks & get a CRIS KING headset FREE ". i paid $549 for the fork" .... "i did not get my headset .... then sales manager Kerry McCoy came over said he would look i the back for the headset he returned about 5 minutes later saying that it was a old promotion & i could not have it"...."KERRY MC COY how i felt ripped off and would not do bussiness with them any more he said " "we have the best prices you will be back ". "not with their customer service hey Kerry price is not everything!"

unfortunately I bought an Uzzi Vpx/and most of a bike(brakes, cranks, etc) from these guys... while my first inclination was to buy from my Lbs, I decided that I could avoid 9.2% Seattle tax and get a good package deal...

I dealt w/Kerry and I regret doing so... he promised a frame that he didn't have (it took a month to get it; when he took my order he insinuated that I would get the bike next week, since they had the same frame color in another size)... parts were missing in each shipment, and he shipped everything in 5 separet shipments... each one had parts missing from the manifest... I must have called him 10 times over this order, which btw was over 3 grand...

the last time that I called it was over some small parts missing from my hayes mag hd brake kit... they said they would send them and they never did... the call before that was for the Intense warranty card that they didn't send w/the frame...

I swear every time I called it was like I was calling a bunch of stoners that needed to get off thier bong to answer the phone and take more of peoples $$$...

I ordered from Beyond bikes before and never had a problem... I won't do it again... oh well a lesson learned...:nono:

[downhilldemon]

the cams are helpful. you can watch their lazy asses sitting around. i ordered a disk brake and grips and it took two weeks because they didnt have in stock what they told me they had in stock.

[David SD38]

I spent about $3400 dollars this month on bike stuff, but not 1 dollar of it was to Beyond Bikes because Kerry still works there!

[novarider]

jensonusa had better prices on just about everything than beyond bikes. i guess if its close by you, it might be cheaper by picking it up and not paying shipping. but since i live on the east coast, i do mostly mailorder from jensonusa. and with their price match, you will definintely get the best price. you guys should consider yourselves lucky with all the stores out there (excluding beyond bikes). here on the east coast, its all mom and pop LBS (with outrageous prices) or Performance (which blows).

[Bicyclist]

I hate Beyond Bikes. I ordered a frame and chainguide from them, and they didn't tell me they were both backordered until I called them/e-mailed them a few times. The price was good, but they didn't give me info or anything. I'm also waiting for an I-beam seat and post combo after nearly a month, and they told me it had been shipped a while ago. They suck ass. I just bought wheels from Jenson and right away I got a confirmation and I bought a fork from Blue Sky Cycling and again I got a confirmation right away. I've had good luck with Jenson in the past, and they ship really fast. I'll see how Blue Sky is.

[Bicyclist]

And Pricepoint sent me a headset for a screaming deal (a $60 retail HS for $20). They shipped it fast, too!

[lonewolfe]

I've had no problems from any of the online bike e-tailers. I think you just have to ask them the right questions before you order. Like, do you have these items in stock? How will you be shipping them out and when will they be shipped?

[novarider]

IMHO if you have to ask those questions, then skip that online retailer.

I've had no problems from any of the online bike e-tailers. I think you just have to ask them the right questions before you order. Like, do you have these items in stock? How will you be shipping them out and when will they be shipped?

[novarider]

i have been please with blue sky cycling as well. even tho their selections isnt the largest.

I hate Beyond Bikes. I ordered a frame and chainguide from them, and they didn't tell me they were both backordered until I called them/e-mailed them a few times. The price was good, but they didn't give me info or anything. I'm also waiting for an I-beam seat and post combo after nearly a month, and they told me it had been shipped a while ago. They suck ass. I just bought wheels from Jenson and right away I got a confirmation and I bought a fork from Blue Sky Cycling and again I got a confirmation right away. I've had good luck with Jenson in the past, and they ship really fast. I'll see how Blue Sky is.

[snorty]

I hate Beyond Bikes. I ordered a frame and chainguide from them, and they didn't tell me they were both backordered until I called them/e-mailed them a few times. The price was good, but they didn't give me info or anything. I'm also waiting for an I-beam seat and post combo after nearly a month, and they told me it had been shipped a while ago. They suck ass.

If BeyondBikes can't give you a tracking number and ETA for the delivery, cancel the order. If they give you trouble, don't worry, let your credit card handle it by informing them that you've cancelled the order and not to pay it. If BeyondBikes charged your CC and haven't shipped the goods, ask the CC company to see if BeyondBikes has defrauded them. The major banks that back the credit cards don't have the patience to deal with fraudulent companies. They will make sure that they get their money back. Granted this will make you persona non grata at BB, but you're off the hook and can deal with more reputable bike shops.

[MOTODH]

I use Universal cycles and Go ride

[zmtber]

when is go ride going to get more sunday frames

[ioscope]

bikesomewhere.com is garbage
Jenson and pricepoint have proved good

[freeridforlife]

i have never bought anything from beyond bike's but my friend had a bad experence with them but i get all my part's form price point they have good deals and i get my stuff on time

[Bicyclist]

Wow. Beyond Bikes is really starting to piss me off. I ordered an I-beam seat and post about a month ago. It still hasn't shown up. On the other hand, I bought a fork and wheelset from Colorado Cyclist and JensonUSA respectively and both arrived next business day. 2:thumb:s up to them!

[zmtber]

did you try and track it, they give you a traking numb. you know

[Bicyclist]

did you try and track it, they give you a traking numb. you know

No, they still haven't shipped it. I called today.

[pbr]

It sounds like they didn't have the item and had to order it from the manufacturer, who probably also doesn't have it, but is waiting on another production batch.

[druber]

Wow. Beyond Bikes is really starting to piss me off. I ordered an I-beam seat and post about a month ago. It still hasn't shown up. On the other hand, I bought a fork and wheelset from Colorado Cyclist and JensonUSA respectively and both arrived next business day. 2:thumb:s up to them!

Sounds like the experience I had.

They didn't ship it until I told them to cancel the order (already more than a month after I ordered). I didn't get off the phone until I had a tracking number.

They gave me some bullsh*t story about sending it to the wrong customer and having to wait until is got shipped back. When I told them to cancel the order they literally said "Wait...here it is, we'll send it out today". Kerry is full of crap.

eric

[Reactor]

I ordered stock built Ck ISO hubs on Mavic xm_819 disc wheels, I called the next day because I was concerned about ship times and they were custom building the wheels because they ran out of prebuilt wheels. I asked them to change the hubs from stock black to blue anno and they did, got the wheel set three days after I ordered it, no problem. Spokes had all been spoke prepped and the wheels are first rate. No problem.

Another order had a couple days delay (near Christmas), and one item was back ordered. Overall I'm happy, with them.

Jenson is first rate. Not one complaint from me.

Pricepoint I've had problems with them shipping the wrong parts, avid FR levers instead of SD-7s, black parts instead of silver, a broken headset. My last order was perfect however, so they are getting better.

[David SD38]

Hey B.B. why is Kerry still working for you guys ?

[Str8OutaBallard]

Hey B.B. why is Kerry still working for you guys ?
somebodies loading somebodies pot pipe before work...

[Udi]

Another negative report on beyond bikes.
I'm only bothering because there's a thread here, and maybe once they start losing customers they will rethink their business practices.

Ordered a helmet, email responses were horribly slow, and I was getting constant two word replies that (obviously) didn't answer my questions. Paid for USPS express to compensate for how long it took, and trusted their "next day post" claim on the product.

What a load that was. It took them 2 weeks or more to post the package out, I didn't get a tracking number, and after some abusive emails on my part I still got constant two word replies. My advice is don't shop there - their service SUCKS. Period.

Have had excellent results with balle-racing, go-ride (although slower email replies than they used to have), dropnzone, and torpedo7 in NZ.

[erikkellison]

I am amazed at how bad Beyond Bikes is. I would not put up with their crap, and after reading this thread, I will never shop there. I already get stuff the next day from Universalcycles (great mail order place), Pricepoint and JensonUSA for the best deals occasionally, and I'm friends with the owner of DropNZone, who is about 15 minutes away.
When there is pricematching and so many good shops that already beat BB's prices, provide tracking numbers without making you ask for one, have an automatically updated stock status system and very friendly and knowledgeable people, why would you shop anywhere else? Is it really worth saving a few bucks on shipping to risk such a delay, and possibly more money out of your pocket?
I don't think any of us have to worry, with this kind of publicity, if anyone sees this thread, they'll know not to shop there, and either BB will try to defend itself, or they will go out of business/get bought out. And what kind of shop doesn't fully answer all customer e-mails professionally and promptly? If you don't have a tracking number, or can't get the part, don't lie. Tell the truth, at least people will know that you can be trusted. But BB has lost even that.
Recap:
Great shops:
DropNZone
Universal Cycles
JensonUSA
PricePoint
BAD Shops:
Beyond Bikes
Airbomb

[adrenalinerush]

check out www.Rbikes.com great group of people to work with. Plus the site has tons of deck out bikes to keep the eyen candy going

[lonewolfe]

I am amazed at how bad Beyond Bikes is. I would not put up with their crap, and after reading this thread, I will never shop there. I already get stuff the next day from Universalcycles (great mail order place), Pricepoint and JensonUSA for the best deals occasionally, and I'm friends with the owner of DropNZone, who is about 15 minutes away.
When there is pricematching and so many good shops that already beat BB's prices, provide tracking numbers without making you ask for one, have an automatically updated stock status system and very friendly and knowledgeable people, why would you shop anywhere else? Is it really worth saving a few bucks on shipping to risk such a delay, and possibly more money out of your pocket?
I don't think any of us have to worry, with this kind of publicity, if anyone sees this thread, they'll know not to shop there, and either BB will try to defend itself, or they will go out of business/get bought out. And what kind of shop doesn't fully answer all customer e-mails professionally and promptly? If you don't have a tracking number, or can't get the part, don't lie. Tell the truth, at least people will know that you can be trusted. But BB has lost even that.
Recap:
Great shops:
DropNZone
Universal Cycles
JensonUSA
PricePoint
BAD Shops:
Beyond Bikes
Airbomb

I have to agree with your choice of good online bike dealers. I've used them all with satisfactory results. As for Air Bomb, I called them to order some knee/shin Elbow pads from them once and they cofirmed the Roach pads I wanted were in stock. So, I placed the order and paid them. They called me back a couple of days later and told me that they were out of the Roach pads but had some identical pads available under the Nuke Proof label. Granted, the pads were ok but not what I ordered. Had they been up front I would not have placed the order to begin with.

I've heard that Air Bomb and Beyond Bikes are one in the same. Does anyone know if that is true?

[ElTORO]

Ohh!!! I love how there site says:

Order in 1hr and Is shipped today!!!!!

I fell for that once, and when they called me a Month later about were is the money, I told them to F-Off!!!!

Deff. 100% the worst Online Bike Shop I have ever Delt with. I can't believe they are still in Business.

I would rater drive to Go-Ride in Utah then drive two hrs. to San Diego to deal with those Pricks!!!!

I've prob. orderd 3 or 4 things from them And EVERYONE WAS MESSED UP!!!

[Tattooo]

So then we can all agree that Beyond Bikes/Airbomb is nothing more then a bunch of useless ass, bong ripping, batty boy, chiba monkies?

[narlus]

ban them.





bumped to get N8 off the front page

[I Are Baboon]

I found this interesting. 8 complaints to the Better Business Bureau within the last 36 months:

http://www.sandiego.bbb.org/commonreport.html?bid=17001362

To compare, Price Point has had three and Speedgoat zero during that same period (just two online companies I pulled off the top of my head) and I have to assume both of those companies do a lot more business than Beyond Bikes.

[kindtrails]

Beyond bikes SUCKS!!! GO-RIDE is awsome!

[peter6061]

Based on word of mouth, other threads and this one, I don't even browse Beyond Bike's monster ads in the mags anymore. I get to them and skip right over. If I need something, I might check their price, but my business goes primarily to JensonUSA for anything mailorder. I've always gotten outstanding service from them.

[peachy]

http://www.dropnzone.com

allen is awesome.

[iljicS]

I'm planning to buy a Turner RFX frame from Beyondbikes, they have RFX's on sale for $1399, but I read this thread and now I don't know what should I do. I checked a bounch of another online store but I didn't find any RFX, only in Go-ride for MSRP price. Any advice ?

I know Allen too from DNZ, but he ain't got any Turner.

[partsbara]

I'm planning to buy a Turner RFX frame from Beyondbikes, they have RFX's on sale for $1399, but I read this thread and now I don't know what should I do. I checked a bounch of another online store but I didn't find any RFX, only in Go-ride for MSRP price. Any advice ?

I know Allen too from DNZ, but he ain't got any Turner.

your are an idiot if you buy it from them...

[coma13]

I'm planning to buy a Turner RFX frame from Beyondbikes, they have RFX's on sale for $1399, but I read this thread and now I don't know what should I do. I checked a bounch of another online store but I didn't find any RFX, only in Go-ride for MSRP price. Any advice ?

I know Allen too from DNZ, but he ain't got any Turner.

I don't know... I hate that shop with all my heart but sometimes I'm forced to go there in a pinch. They've never actually screwed me over but they've pulled dumbass moves enough times that I only go there when it's an absolute neccessity. The last time I was in there (several weeks ago) they had a crap load of RFX's so you might have good luck with that.

Never underestimate their lameness though... I bought something from them and was waiting for another part to come in and when I sent my girlfriend in to pick them up, the one part that was in stock had been stolen in the meantime because they didn't feel that it was neccesary to remove an item that was already paid for from their display.

[Tattooo]

I'm planning to buy a Turner RFX frame from Beyondbikes, they have RFX's on sale for $1399, but I read this thread and now I don't know what should I do. I checked a bounch of another online store but I didn't find any RFX, only in Go-ride for MSRP price. Any advice ?

I know Allen too from DNZ, but he ain't got any Turner.



Seriously, you will end up spending the same amount down the line when one part or another is missing, or you have to ship it back because its bent up wrong or there is a gouge in the frame. These guys need to be driven out of the online marketing game. I have had exactly three dealings with them, and that was 2.5 too many. You should spend the extra dough to support a better shop. I know it sucks taking the hit up front, but maybe you can work a deal with Go-Ride. I'd rather spend a little more now and get it right then dick around for months and not get what I want before February.

[Str8OutaBallard]

I made the mistake of buy my vpx frame and other parts last summer from beyond bikes...
what the other peeps are telling you is true... beyond bikes will really frustrate you, stress you out, mess everything up... and by the time your making payments on your credit card you still won't have your order in your hands yet...
last year they sold me a fork and by the time I recieved it, it had went down in price drastically because the new model year stuff was comming out... they even failed to send the warenty card w/the frame and when I called intense for one they made me call beyond bikes to call them to get one; so they would learn to send the damn warenty card with the frame!
I found I'm better off to ask my local shop to order it and pay the sales tax and support the shop and my local comunity tax needs... I've learned my lesson...

[Echo]

I'm planning to buy a Turner RFX frame from Beyondbikes, they have RFX's on sale for $1399, but I read this thread and now I don't know what should I do. I checked a bounch of another online store but I didn't find any RFX, only in Go-ride for MSRP price. Any advice ?

I know Allen too from DNZ, but he ain't got any Turner.
What do you think the odds are that they actually have what you want in stock? Here's how it goes with beyondbikes:

Ad: Turner RFX frames in stock now! A steal at $1399! Don't wait!

Reality: In the spring, some girl special ordered an extra small pink RFX frame, then backed out of the deal. It's been sitting here for 5 months and nobody wants it because it's a wierd size and a nasty color. But we can order what you want, tell you it will be here in two weeks, then jerk you around for the rest of the season.

[WKC]

I've had great luck with JensonUSA and PricePoint. Beyond Bikes and Airbomb have both been horrible to me, and I will not be returning business to them.

The local shops around here usually give me a discount big enough to match Jenson and Pricepoint anyway, so it's rare that I mail-order parts anymore.

[SK6]

JensonUSA price matches, so, no worries if your looking for an item....


Just a thought...

[partsbara]

the long and short of it is this...... if you are such a dumb a$$ that you buy sh1t for beyond bikes, then you deserve to be ripped off...


kerry / sam... i hope you sleep with one eye open... one day i m going to put an axe through your left temple...

[partsbara]

i m grinding my axe now biatch....

[neanderthal]

I have to agree with your choice of good online bike dealers. I've used them all with satisfactory results. As for Air Bomb, I called them to order some knee/shin Elbow pads from them once and they cofirmed the Roach pads I wanted were in stock. So, I placed the order and paid them. They called me back a couple of days later and told me that they were out of the Roach pads but had some identical pads available under the Nuke Proof label. Granted, the pads were ok but not what I ordered. Had they been up front I would not have placed the order to begin with.

I've heard that Air Bomb and Beyond Bikes are one in the same. Does anyone know if that is true?

Funny, I also ordered Roach pads from Airbomb and was called back asking me to change my order to the NukeProof pads. Do a see a scam going on here?

[ChrisRobin]

I've dealt with Allen at Drop 'n' Zone. He was ready to price match anybody and was really helpful. He's in upper-state WA which is close to where I am. I got my stuff within 5 days.

I just ordered shoes and a bladder for my camelbak from nashbar.com. So far, so good. They have this real-time customer support feature where you can actually ask one of their guys a question about something. It took about 3 minutes to get connected to someone and find out what I needed to find out!

[captainpolution]

I've dealt with Allen at Drop 'n' Zone. He was ready to price match anybody and was really helpful. He's in upper-state WA which is close to where I am. I got my stuff within 5 days.

I just ordered shoes and a bladder for my camelbak from nashbar.com. So far, so good. They have this real-time customer support feature where you can actually ask one of their guys a question about something. It took about 3 minutes to get connected to someone and find out what I needed to find out!


yea that guy/ his company rocks!

about 2 years ago i was gonna buy like 2000 dolalrs worth of merch from beyond bikes. boy im glad i didnt do that

[DirtyDog]

i m grinding my axe now biatch....

LOL damn you are a crazy ****

[lonewolfe]

Funny, I also ordered Roach pads from Airbomb and was called back asking me to change my order to the NukeProof pads. Do a see a scam going on here?

Well, I don't know if it is quite a scam because they did deliver the Nukeproof pads promptly and they are the same as the Roach pads but with different labeling. The thing that bothered me was that when I called and placed the order they said they had the Roach pads in stock. Then, a couple of days later they call and say they only have the Nukeproof pads. They guy said they bought a Sea Container of the not yet labeled Roach pads and put their own Nukeprook label on them. I now have both the Nukeproof and the original Roach pads and they are the same pads. None the less, the experience left a bad taste in my mouth and I've never considered ordering from them again.

[Tattooo]

Are you going to be handing out axes? If so, I'm in.

if not, and we have to bring our own tools, are we going to get union benefits on this job?

[partsbara]

Are you going to be handing out axes? If so, I'm in.

if not, and we have to bring our own tools, are we going to get union benefits on this job?


BYOA

unions don t exist in this country... who are you trying to kid... but there will be free buckets of animal blood... i find this adds to the whole experience, run inside, naked except for a loin cloth... beating ya fists on ya blood smeared chest... good times, good times...

[ElTORO]

I just had a friend who ordered a MZ Z.1. He phoned it in and got it in two days.:happydance:

I asked who he ordered it from and when he told me Beyond Bikes I flipped my lid. They have never been that fast. It was prob. a 1/1000 shot.

[Tattooo]

BYOA

unions don t exist in this country... who are you trying to kid... but there will be free buckets of animal blood... i find this adds to the whole experience, run inside, naked except for a loin cloth... beating ya fists on ya blood smeared chest... good times, good times...

Can I wear an animal head on top of mine? And what about fire, are we going to have torches? I'm dragging my axe down to the grinding wheel right now. You think a straight edge on it, or should I work up a nice serrated pattern?

[partsbara]

I just had a friend who ordered a MZ Z.1. He phoned it in and got it in two days.:happydance:

I asked who he ordered it from and when he told me Beyond Bikes I flipped my lid. They have never been that fast. It was prob. a 1/1000 shot.

tell him to buy a lottery ticket...

tattoo, serrated edge... maximum damage... :)

[iljicS]

What do you think the odds are that they actually have what you want in stock? Here's how it goes with beyondbikes:

Ad: Turner RFX frames in stock now! A steal at $1399! Don't wait!

Reality: In the spring, some girl special ordered an extra small pink RFX frame, then backed out of the deal. It's been sitting here for 5 months and nobody wants it because it's a wierd size and a nasty color. But we can order what you want, tell you it will be here in two weeks, then jerk you around for the rest of the season.

Finally I ordered the RFX from Beyondbikes and I got it without any problem. I wanted a large frame in grey powdercoated color and I got it what I want, but the frame original color was green anodized (I can see it in the BB shell, in the head- and seat tube) !!

[mastercycleman]

uhhhh, what. do they even sell them in grey powder coat. are you sure the head tube and such are anodized?

I would take it back.
Does Go-ride pricematch?

[mastercycleman]

tell him to buy a lottery ticket...

tattoo, serrated edge... maximum damage... :)

also, round off the handle, for maximum butt penetration:brows:

[Fury]

Was considering ordering some stuff from these guys but they sound like clowns. Thanks for the info!

[Kanter]

Does Go-ride pricematch?

Sure they do.


I order all my stuff through Go-Ride.

[Tattooo]

I went to my local home depot today.
I now want to use an iron pry bar on them.
Just stick it in the manager's ass, and twist until his stones pop out the other side.

[conair-mtb]

^^^suhweeet!

[MikeD]

:mad: They won't let whuppin sticks on planes anymore.

You need to fly on the same airline that Uma Thurman used in "Kill Bill..."

[Tattooo]

Wonder if we can get the guys who made CLOROPHILLA or Freewheel Burning to come help us make the three part epic Kill Beyond Bikes.

I get to be Bud, complete with the shotgun full of rocksalt and a midget grave digger. However, this time that bitch is staying down and I am getting the Hatori Hanzo Foes...

[Wumpus]

http://www.resellerratings.com/store/BeyondBikes

[Robyt]

So the're not only scamming people from another countries then??? I had an awfull experience with Beyond bikes, I'm from Costa Rica and I went to Moab last year. I called them and the guy offered me the same deal of buy $500 and get free headset, so I got an Fox Talas and never received my headset,after 3 weeks waiting of course, I called Beyond bikes and that guy McCoy, I like to call him Mc Sucks!!, told me that the promotion only applies for northamerican citizens and that he can't do nothing... So what's the deal outsiders $$$ is not good for them

[lovehamr]

My exp. with beyond is the same, customer service is out the window. Kerry is also full of it about their prices. There are quite a few more deals at other on-line retailers. I have no reason to ever use beyond again.

[isaacchdh]

hey that is why i use jenson's beyonde bikes always had problems, but its okay i riped them off to.....i dind't steal anything or anything like, but lets jsut say i got the 90 dolar pedals from azonic for close to 29 dollars.

i got my $180 dollars fox pressure suit for $100 dollars.
i dont know how i did it but it was a super bargain!

[trailblazer]

i deal with beyond bikes strictly cause they do what they promissed me. They deliver and then they send me a follow up e-mail. The stock guy checked in with me to make sure everything was ayeet.

I have shopped there 3 times and will go back again.

Cambria..on theother hand...will NEVER accept anything after it's been opened. How can you tell if it fits or is the right colour or style?
The XXL was a kids size and it looked like a small on me. I ate it as it was openned. Totally sucked. They also sold me a mars elite in 02 and it had uneven dropouts so the dishing was off no matter what wheel went on. I ate that too.

[ultraNoob]

When it comes to buying anything online, I always make sure it's currently "in stock" before giving them my $$. I've been bit too many times by back orders and out of stock issues.

So I've come down to a resolution. I support my LBS's. We all need them from time to time and if we don't support them, they won't be there when we need them. True, sometimes there are better deals online, but if you figure in the shipping and waiting time, it's usually more cost/time effective to get it locally.

[Carnaza]

i´m from chile and last year i bought a couple of things there (body armor and gloves) and they sent me all that i bought, but the shipping took like a month?? something like that... even when i paid a 3 days shipping... so... at least i received all the stuff i bought ´cause from chile is very hard to go to US to talk with them...

So, reading all this topic... i guess i must feel lucky...

see you..


sorry my amateur english (shame on me)

[ctrailfreak]

When it comes to buying anything online, I always make sure it's currently "in stock" before giving them my $$. I've been bit too many times by back orders and out of stock issues.

So I've come down to a resolution. I support my LBS's. We all need them from time to time and if we don't support them, they won't be there when we need them. True, sometimes there are better deals online, but if you figure in the shipping and waiting time, it's usually more cost/time effective to get it locally.

Most of the time the bike shop takes longer to get parts instock than mailorder sites. I buy from both the bike shops and from mailorder and when the bike shop does'nt have a part instock they order things on Wednesday so if it's Friday your screwd.

Some orders take a week some take 2 or 3 weeks. I'm on week #3 for a set of lock on grips from the local shop... WTF! Again I could have gone mailorder and had them cheaper and much faster!

I always give the shop the chance to compete before buying online.

[lonewolfe]

Most of the time the bike shop takes longer to get parts instock than mailorder sites. I buy from both the bike shops and from mailorder and when the bike shop does'nt have a part instock they order things on Wednesday so if it's Friday your screwd.

Some orders take a week some take 2 or 3 weeks. I'm on week #3 for a set of lock on grips from the local shop... WTF! Again I could have gone mailorder and had them cheaper and much faster!

I always give the shop the chance to compete before buying online.

I've been down this road a few times too. From my experience, bike shops do order once a week but that does not mean they ordered the part you need. They often forget to place your order or are unable to order from a paticular supplier until their bill is paid current which they will never tell you. I have heard this several times from former employees who also had to varrify bank funds before depositing their paychecks. Unfortunately there are a bike shops owned by people with absolutely no business since what so ever. Most shops are not this way but there are still plenty that are. They usually go out of business after a couple of years. Online bike retailers have their faults too. They often say the item is in stock and it's not, which of course, delays delivery. Another thing they do is say the item is available instead of in stock which means they can order the item and ship it out to you once they get it. I think this is a little misleading. Your card gets charged immediately when you place the order even though they don't have the item in stock. Then there are shops that got it together, know how to run a business and do what they say they are going to do whey they say they are going to do it. Whether it be ordering a part or repairing your bike. Consequently, these shops seems to do a tremendous business, move a lot of inventory and have friendly and knowledgeable employees. Yes, you probably pay MSRP for the item but you get it when promissed more often than not. Nothing bugs me more than a business that over commits then under delivers. :disgust:

[ctrailfreak]

That and the fact that my local bike shops think you can just wait till they decide they have enough stuff together to make a big order, to save money on shipping, or get a better price break.

Yet.... the don't give you any type of discount for waiting so they can save money.Sometimes this takes up to a month to get the stuff you orderd. If I'm buying a bike I'll go to the bike shop. But when I need grips,tires,etc.... I'm going to buy online.

The grips just kind of sent me over the top, because it's a small item to them, and they don't care when you get it. They won't even follow up on the order to find out when they will come in. It might not be alot of money I spent there, but at least it was spent there and not on the internet. The sad thing is... If I had orderd them online, I would have got a better deal, and they would be half way broken in by now.

[DirtDivaDH]

Yeah...I bought some lights from them 4+ weeks ago and still haven't received them. It took them forever to even send them out. Then, when they did, they couldn't give me a tracking number or anything.

Turns out, they sent them to the wrong address. Then, instead of sending me a new shipment directly from the store and have the other guy send back the original shipment, they're having him send the stuff directly to me. That's kinda messed up.

Kerry offered to give me a good deal on my next order, but I asked him the price of a couple different items and they didn't seem like that good of deals.

They used to sponsor my team and never honored any of our discounts. When we placed orders, they lost them and we never received any product, although many of us were charged. The reason there is no longer a Beyond Bikes team is that they promised to pay for entry fees and lodging but never stepped up. They lick donkey balls. Never, ever, ever do business with those jacka$$es. They just assume that since they are so large they can treat people like smam.

[AdrenalineImage]

Okay, this all happened a few years ago and I think its been long enough to share without any reprecautions happening to those involved...

A friend of mine does various website designs and advertising layouts. A few years ago Beyond Bikes called him up saying they needed a super fast turn-around on a complex ad for a bike magazine. You've seen their ads in the mags, a ton of work goes in to putting all of those ads together. The job was several thousand dollars worth of work and Beyond Bikes said they would have a check in the mail that week, but begged him to do the work prior to being paid so they could get the ad in the magazine in time. He did the work and to this day has never been paid. They gave him every excuse in the book until he finally cut his losses and moved on.

So don't worry guys, it's not just you (the paying customer) that they rip off; they will rip off anyone they possibly can.

I have never personally ordered from them because I found your posts about them and can easily see you guys aren't just a bunch of worked-up, impatient people blaming the bike shop because UPS/FedEx was late delivering your order. So I thank you all for exposing Beyond Bikes for what they are. I doubt they will be around if they keep up their current practices.

[grannieshawna]

I placed an order with Beyond Bikes for a bianchi pista back in November 2007. I was told when i ordered it that it was in stock and would be shipped out in about a week. They charged half the price of the bike to my credit card. Two weeks pass and i have no bike.

I email Beyond Bikes, never heard a responce back. Few days later i give them a call and they tell me my bike is backordered. Well maybe you should of checked that before you tell me when i called that you had it in stock and you charged my credit card. I was then told they would ship it out to me in late December. Late December comes, still no bike.

I call on January 7th, and Beau tells me they will have it by the end of February. End of February comes, still no bike. I call again and Beau once again tells me the manufacture is shipping it to them on March 7th. He said it would take five days to get to them. (Ohio to San Diego) I give them a call on March 17th, still, no bike!

I speak to Mike and he tells me he will call Bianchi real quick to see where it is, and will give me a call back. Hours pass and i get no call back. I decide to call back and cancel my order. Mike then said " well wait, i will call bianchi for you" (werent you supposed to do that earlier?) He tried to give me a lower price, but i declined his offer. I'd rather go somewhere else than keep waiting.

I will never order something from Beyond Bikes again.

[JohnE]

Everything is always "in stock" with them. Omce burned, twice shy. I dont care if they had the last one of anything, and I was standing in the store looking at it, I got the best price ever and a bj on top of it, I won't buy anything from them ever again...

[dhmike]

the horror storys from beyond bikes continue. i have never had a problem with them , but i know it's just a matter of time before i do.

[brycexlighthall]

I ordered some bars, a neck and some tires late last year. Tires come in good time, but nothing else. They charged double the full amount of all products. I called explained that I only got part of my order and got charged double for everything. They said no problem, said he'd give me a discount on the tires for my trouble. Check my online statement, BB charged me some abstract number that came to more than my original order should have totaled with all parts. Called again, he said "The rest of the parts are coming, let me adjust your bill." Check my statement again, he charges me full price plus shipping (which was supposed to be free) and sends an email saying things are even.

Finally I get him to give me our agreed upon price, with discount, but a charge from shipping.

The guys' name was Carey and he acted like every time we spoke he was giving me some smoking deal. He tried really hard to make me feel like I was getting this inside deal, it was so over the top.

[I Are Baboon]

story

:dead:

The horror stories people are telling about this place are unreal.

[DRB]

We should have an RM consumer reporter show up on their doorstep. I'm thinking I know the perfect person for the job.

[MMike]

We should have an RM consumer reporter show up on their doorstep. I'm thinking I know the perfect person for the job.

pinkshirtphotos?

[loco-gringo]

We should have an RM consumer reporter show up on their doorstep. I'm thinking I know the perfect person for the job.

Should we send the hippie or the Casanova type???

[binary visions]

Definitely send a Casanova type.





I'll let you know when I arrive.

[JohnE]

I want to go to the actual shop someday. Just to see Cary/Jim/Joe/Bob or whoever he is today. I called a few times, and got the same guy using a different name. Each time he sounded wasted.

[DRB]

We should send the original e-jihadist, MBC.

[GotMyGED]

It would be awesome if a rep from their company decided to defend BB on this thread.

[beedlo]

I have had similar experiences. I have ordered things from Beyond Bikes in the past and its long wait times with no apparent explanation. They are good at charging your account right away however. They keep saying they will ship it today....

If only I had come across this thread first, I would not have purchased anything from them. Now I just hope the stuff I ordered a month ago will arrive.

[Transcend]

Isn't it illegal in the USA for mailorder houses to charge you for a non special order item before it ships? It is against visa and mastercard merchant agreements, that I am sure of.

edit: info here: http://www.ftc.gov/bcp/conline/pubs/buspubs/mailorder.shtm

They have 30 days to ship an item under US law. Visa merchant agreement says you cannot charge before shipment, and mastercard agreement says no more than 48 hours before shipment.

[lonewolfe]

They are above the law. Laws are for reputable businesses.

[jonny dh]

Zack has been a great person to deal with and have used beyond bikes allot and never had a bad experience,I have talked to Kerry though and he has his days,Zack is the best person to do any deals on, in my opinion

[Quo Fan]

I ordered ONCE from Beyond A$$holes. In my order confirming e-mail, 4 days later, it stated that it would be 11 days before my order was processed. My order arrived, without any shipping confirmation e-mails, 6 weeks later. I have since vowed never to even browse their website ever again.

[rgnkjn]

lmao...just stumbled accross this chain of posts.

I was burned by Carey 6+ years ago when he drove 800-BIKE-PRO into the ground.

At the time, Beyondbikes took in Carey and what was left of the 800-BIKE-PRO business, but apparently old habits die hard.

Good luck to those who continue to deal with beyond bikes. Hopefully you have the patience to deal with the excessive amount of time it takes to contest credit card charges.
cheers.

[soulrider77]

I recently ordered parts . Its been about 2 weeks and nothing. But they sure charged my credit card fast. LAME !!!!! they are the worst. stick with Jenson.

[Nothingshocking]

Glad i saw this thread...now i know who not to order from. i'll guess ill stick with jenson, it only takes 2 days for them to ship from California to Ontario

[drizzle]

i heard that kerry does not work there anymore

[krain123]

**** learn to spell so we can actually read it but that sucks

[FR4life.]

**** learn to spell so we can actually read it but that sucksLearn to punctuate.

[The Breaker Man]

Carey does not work at Beyond Bikes anymore. He left to bring another shop down. I say Beyond is safe now.