View Full Version : What can Brown destroy for you?
stinsonblvd
07-22-2005, 04:11 PM
So, my buddy sends his santa cruz super 8 via UPS from Chicago to Seattle. The idea was to ride Whistler. When the bike arrives, we notice that the swing arm is bent. This is a huge swing arm! What did they run it over with? Now they are trying not to pay him for the damage. He was also inconvenienced by having to pay for three days of bike rental. The moral of the story is-Dont use UPS!
you shoudl PM someone who works there cough*certifieddrunk*cough....
(sorry, had to return the favor of the sale thread......)
PsychO!1
07-22-2005, 04:13 PM
Did he insure it??
stinsonblvd
07-22-2005, 04:14 PM
Yes! He insurred it-they want to see pictures of the box and are putting him through numerous hoops!
stinsonblvd
07-22-2005, 04:16 PM
UPS hires people at just above minimum wage to move boxes. Do you think a guy making this much even gives a rats ass?
blt2ride
07-22-2005, 04:28 PM
You're not alone...
http://www.ridemonkey.com/forums/showthread.php?t=125499
Bullitrider
07-22-2005, 04:32 PM
I know some guys who used to work in baggage handling at Seatac Airport. They used to give peoples' bags "the field goal test". Anything that fell out was fair game.
Certified Drunk
07-23-2005, 12:03 AM
Sounds like it wasn't packed very good! A DH bike stuffed into a box and no packing!
Did your friend put 4" of packing around the bike?
As stated in the user guide: Use at least four inches of packing around and between the contents on all six sides of the box.
Now who do you blame? UPS for mishandling the box or the person who sent an improperly packed box? Either way UPS is not going to pay for someones mistake.
Sorry!
smedford
07-23-2005, 12:06 AM
Sounds like it wasn't packed very good! A DH bike stuffed into a box and no packing!
Did your friend put 4" of packing around the bike?
As stated in the user guide: Use at least four inches of packing around and between the contents on all six sides of the box.
Now who do you blame? UPS for mishandling the box or the person who sent an improperly packed box? Either way UPS is not going to pay for someones mistake.
Sorry!
I agree, plus at some point that pile of crap swing arm was going to break anyway.
Certified Drunk
07-23-2005, 12:07 AM
One more thing, Once you go brown you're to flush it down!
AlexYuen
07-23-2005, 12:14 AM
UPS hires people at just above minimum wage to move boxes. Do you think a guy making this much even gives a rats ass?
The Super 8 is too havey for those people to lift into the truck.
:nuts:
fuzzynutz
07-23-2005, 03:35 AM
I used to work for UPS. Bahahahahhahahahahahah
sucker.
mattv2099
07-23-2005, 10:34 PM
UPS hires people at just above minimum wage to move boxes. Do you think a guy making this much even gives a rats ass?
people @ UPS huck boxes into to semi trailers like it ain't no thang. If you ship something then get a huge box and pack your stuff (all the empty space) with mega foam and or peanuts and plaster like 20 FRAGILE stickers on it if you don't want it destroyed.... But if your **** was destroyed then it was most likely not packed properly.
deweydude
07-24-2005, 11:05 AM
thats sucks man hope it works out for him.
AZRacerX
07-24-2005, 11:14 AM
Advice for shipping any kind of bike:
1. Buy, rent, or borrow a proper hard shell bike case to ship it in. They are worth the money!
2. Make sure you put some type of spacer between the rear dropouts of your frame.
3. Last and most importantly, ship it FedEx! :D
clancy98
07-25-2005, 07:50 AM
I understand that the people at UPS dont make much but it is starting to seem like they are destroying more stuff... On purpose?
MMike
07-25-2005, 08:13 AM
I always fly with my bike. Rent a proper bike case. $20/week or so usually. And on my last trip a few weeks ago, Air Canada didn't even charge me for it....each way!
yep. I've only had problems when it wasn't packed properly by some jackass on ebay. Just got hosed this weekend though because of "a late train". Had my new mad max coming for the whistler trip and it was supposed to arrive Thursday before leaving....now I see it might be here today.
Thanks. I'm glad I didn't have to find out if my Switchblade was enough protection.
Langer
07-26-2005, 09:22 AM
Advice for shipping any kind of bike:
1. Buy, rent, or borrow a proper hard shell bike case to ship it in. They are worth the money!
2. Make sure you put some type of spacer between the rear dropouts of your frame.
3. Last and most importantly, ship it FedEx! :D
Great advice!
Also, the faster the service the less handling it will receive. Overnight or 2day is always better than ground.
I work at UPS, the packages aren't handled as bad as you'd think...
They sit on a conveyor for 99% of the time they're not in a trailer or air can, and when they're loaded they're not thrown- you'll get fired after a couple warnings for that. Also, many precautions are taken not to crush or mangle boxes...
And for insurance to be paid you must have 2" of styrofoam OR bubble wrap on every side of the box, it's UPS policy.
trailhacker
07-26-2005, 02:24 PM
When I used to manage our replacement parts area I used to watch the UPS guy toss boxes into the back of the truck. I'm not saying he was throwing them like pitches, but he certainly wasn't handling them in a way we appreciated. And as for putting "FRAGILE" stickers on the box they really don't even seem to pay attention. I think they told us you have to ship it specially (read more $) to get them to pay attention.
We ship a lot of 5mm neoceramic glass and have bought in special boxes prefit to the different sizes of glass that utilize 1" hexacomb sheets on both sides of the box and around all four sides.
After having so many pieces of glass broken in shipment with the "insuffient packaging" auto-reply we brought in the UPS rep and ordered the hexacomb boxes/sheets under his recomondation. We went from about 4-6% getting broken to about 2-3% - we ship a LOT of glass. We still get the the auto-reply but now we just say we are packaging it in a method that so and so said would be sufficient and they usually take care of it. But it is still a fight.
Handlebarsfsr
07-26-2005, 02:43 PM
ive never worked at ups, but i did work at fedex unloading the tractor trailers. we were expected to unload at a MINIUM of 1,050 packages an hour for 5 hours straight, no breaks. to unolad that fast (about 1 package every 3 seconds), "liberties" must be taken with package care, especially with large, bulky, or heavy stuff, like bikes. while throwing stuff wasnt encouraged, the supervisors looked the other way if it meant it would speed up their numbers.
mattv2099
07-26-2005, 04:23 PM
I work at UPS, the packages aren't handled as bad as you'd think...
They sit on a conveyor for 99% of the time they're not in a trailer or air can, and when they're loaded they're not thrown- you'll get fired after a couple warnings for that. Also, many precautions are taken not to crush or mangle boxes...
And for insurance to be paid you must have 2" of styrofoam OR bubble wrap on every side of the box, it's UPS policy.
I am a outgoing truck loader at UPS... tons of boxes are tossed. Nothing gets pitched like a baseball, but small boxes might get tossed behind a bunch of bigger boxes. We are constantly trying not to overload trucks because of the high volume of extremely boxes we deal with (my boss had to go to the scales at 1:00 AM the other night to fix an overweight truck AHAHAHHA)...
Anyways, if your box is big and somewhat heavy it will be stacked at the bottom of a "wall" of boxes. Just pack your sh*t well and it'll be all good. Put stickers that say "Fragile GLASS" on it or something if you want it treated well (even if it's not glass). Or build some burly wood case to house your stuff and ship it in...
So basically, if you improperly package your stuff and it ends up being stacked under a couple thousand pounds of stuff then yeah i can probably get messed up real good.
Mtbike
07-26-2005, 05:39 PM
Sounds like it wasn't packed very good! A DH bike stuffed into a box and no packing!
Did your friend put 4" of packing around the bike?
As stated in the user guide: Use at least four inches of packing around and between the contents on all six sides of the box.
Now who do you blame? UPS for mishandling the box or the person who sent an improperly packed box? Either way UPS is not going to pay for someones mistake.
Sorry!
The packing was perfect, UPS just sucks dingleberries. They are going to pay I recieved my claim forms today. And where do you get 4 inches on each side? That's retarded! No bike manufacturer in the world uses that much packing in a bike box.
buildyourown
07-26-2005, 07:33 PM
Great advice!
Also, the faster the service the less handling it will receive. Overnight or 2day is always better than ground.
Actually, that's bad advice. Overnight is the worst. With regular ground, they aren't in any hurry.
Langer
07-27-2005, 01:25 AM
Actually, that's bad advice. Overnight is the worst. With regular ground, they aren't in any hurry.
:rolleyes:
Maybe if your ground destination is in the same state. If you are shipping across country it will be handled at more hubs than a overnight package. I have sent numerous high valued paintings and prints (many with glass) overnight and 99% made it there in perfect condition. Ground's percentage was not even close to that. Also, theres less heavier boxes being shipped overnight than ground which will reduce your chances of getting smashed.
I hope you are packing your fragile packages with 4 inches of padding so it will take a good ground (fedex or UPS) beating! :monkey:
What ever executive at UPS that came up with the 2" per side extra is a genius. So, if you dont pack it that way, they dont cover the insurance, and if you do follow the guidelines and pack it like that, then you jsut sent your package in to the oversize+10 classification.... Either way, they win you loose....
On the positive side, Ive always had good luck with both carriers, and take care to document my larger dollar value items.
Slider
07-27-2005, 01:51 AM
I feel for you man it sucks when some one else breaks your stuff the only problem is you didn't take very good care of it. How much does it really cost to go down to your local lumber yard buy some 2x4's some plywood and make a box!!!! There is no way way in he double hockeys my DH comp is going across the country in Cardboard. On Ups's side all bikes arrive at the shop in a cardboard boxes and rarely are messed up
Mtbike
07-27-2005, 08:33 AM
On Ups's side all bikes arrive at the shop in a cardboard boxes and rarely are messed up[/QUOTE]
If you work in a shop you must have a very gentle delivery man. The shop managers I know complain that at least 10% of the bikes delivered by UPS are damaged in one form or another.
mattv2099
07-27-2005, 11:49 AM
I ordered a road bike online a few years ago and some semi came by and I swear the only thing in it's trailer was my bike... perfect shape... Dunno the carrier name but ive seen the same carrier deliver bikes to a LBS around here (the LBS is a Kona dealer).
I got a visit from Brown yesterday - I'm happy :)
mattv2099
07-27-2005, 03:08 PM
I got a visit from Brown yesterday - I'm happy :)
your boyfriends brown rod?
your boyfriends brown rod?
:confused:
thegoodword
08-18-2005, 03:39 PM
My bikes or large boxes shipped with reasonably good packaging via UPS have arrived with a trashed box and sometimes with scratched contents. Smaller UPS boxes have been fine. I'm not sure I have ever seen a large box received from UPS that did not have some kind of ding in it. I have never had a problem with Fed Ex packages.
Kanter
08-19-2005, 12:41 AM
I use to work unloading and loading trucks at UPS. They pay OK $10-12 an hour to start. Most boxes were taken care of but there were many that got thrown and/or kicked. One guy use to try and punch boxes to see if he could get his had into it. Some guys would even rip boxes apart to be funny. Pack you stuff well with a lot of tape and no duct tape.
jexter
08-19-2005, 07:54 AM
I used to work for " The Brown " as well. Since then and because of that experience I now know how to properly package ! I worked pre load and pre sort, we had to move 1200 packeges per hour out of the trailers...some of us were faster than others....and as incentive if you busted your ass, they'd move you up the chain faster ( out of the trailer and up to pre sort, easier job ) So with that being said some peeps did what they had to.....I watched and learned from guys grabbing a few boxes on the bottom of those walls and then just let it fly !!! and I was guilty of that myself....its true, you will be fired if you get caught too many times doing that...but you just waited for the drill sgnt to pass.... And don't kid yourself, all the couriers do it...they're all on strict timelines. SO DEF HEED PACKING INTRUCTIONS !!!!!! which still doesn't guarantee 0 damage.
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