Romic bugs me

[freerder56]

Bought a romic a couple weeks ago, need some hardwearfor it. I called romic 3 times , the sec told me they would call me back. Still waiting. I've got one on my Fly that I had serviced last year, pretty good service. This year they seem to be slipping. :help:

[lovebunny]

well rogers usually pretty good at returning calls. but hes out right now, i think hes in utah at deer valley so thats probly why

[kidwoo]

Use hardware from fox.

The du bushings and reducers are the same.

[blt2ride]

Yeah, I think Roger is out of town right now. It's a pretty small company, so it may be hard to get things down until next week...

[Orvan]

Roger and the trailer left for Deer Valley last Tues and will be gone for some time. Sucks that I can't join them this weekend of racing at DV.. sucks sucks sucks!

[kidwoo]

Use hardware from fox.

The du bushings and reducers are the same.


I'd rather try to contact a 4 person company who's obviously busy with race season than try to find a standardized part from a local bike shop.

[BUCKET]

Bought a romic a couple weeks ago, need some hardwearfor it. I called romic 3 times , the sec told me they would call me back. Still waiting. I've got one on my Fly that I had serviced last year, pretty good service. This year they seem to be slipping. :help:


Well, you see, with Romic you need atleast 2, to make it through 1 riding season. I know peolpe who have complained that the adjustments don't work (and that's straight out the box), they blow easily, and thier parts wear prematurely.

You shoulda gotta Curnutt on that Fly, their the tits! :thumb: I have never had mine serviced, and it's still silky smooth.

[freerder56]

The romic is for a craftworks 125 I'm putting together. The one on my Fly works great, no problems since.5th elements are the bomb, I've got the one on my free tuned just right and it rocks.But back to romic , at least be honestand tell me ,don't leave me hanging. I can wait :rolleyes:

[Kanter]

I love my Avalanche on my Fly but the Romic still feels pretty good when its not leaking.

[pangeist]

I have adjusted mine all over the place and dont feel a difference from one setting to the next. What gives?

[Kanter]

Adjusted your Romic????? You can really feel a difference with the adjustments on a Romic.

[habitatxskate]

call everyday and refuse for them to call back and say you demand service.people get lazy these days

[lovebunny]

whoa relax. do you even know roger? how can you call him lazy? i have a romic and all the adjustments work perfect, i love mine im getting another one soon for another frame im building

[BMXman]

good call Lovebunny...it's the middle of race season and Roger is off offering support to his riders. Be patient and Romic will get back to you as soon as possible....read a book or something :)....D

[ChrisRobin]

I have adjusted mine all over the place and dont feel a difference from one setting to the next. What gives?

When you turn the adjusters you feel NO difference at all? Then there's obviously something wrong. I had that happen to me on one of my Romic shocks, the compression still worked but the rebound wasn't there. My other Romic shock started leaking.

BUT, when they worked, they worked well! :)

It's almost like the shock teases you...you feel happy with it and the bike flies over anything and then...bang! Problems.

[lovebunny]

well ive been riding a romic on my bb7 for a few months now and havent had any major problems. anything i had complaints about roger fixed on the spot. hes a really cool guy who actually wants to help the riders out. dont talk crap about his company though just because its not as fast as you like. it the bike industry get used to it. he cant please everyone at once

[legend_killer]

dont rag on roger, or romic their stuff is the best sh!t

[BUCKET]

<snip> romic their stuff is the best sh!t


uhhhhh, ok. :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused: :confused:

[vibiker]

their stuff is the best sh!t
I almost agree. When Romics work, they really work OKAY. :eek:

[BMXman]

jeez they had a bad batch a while ago now....they fixed it now move on...how many people do you hear complaining about the shocks since they fixed the tolerance problems huh???...D

[lovebunny]

I almost agree. When Romics work, they really work OKAY. :eek:
they work great. ill have one in the mail in a couple days. they have great shocks, great customer service. lay off

[DH biker]

This is why I have an Avalanche Rear Shock on my bike... :)

[vibiker]

great customer service. lay off :nopity:

It seems to be a sport around here to trash Avy's CS. It only takes me 3+ calls to get beyond Romic's receptionist and actually talk to a technician, because they never seem to return your call :confused:.

Meanwhile, I can call Avy and spend 30 minutes talking to the top guy, and that was before I spent a red cent on his products. :D.

[lovebunny]

:nopity:

It seems to be a sport around here to trash Avy's CS. It only takes me 3+ calls to get beyond Romic's receptionist and actually talk to a technician, because they never seem to return your call :confused:.

Meanwhile, I can call Avy and spend 30 minutes talking to the top guy, and that was before I spent a red cent on his products. :D.
shows how much you know about romic. i called him yesterday and was like can i speak to roger. 10 seconds later he picked up and in less than 2 minutes i had my new shock ordered and its in the mail right now. i dont see how thats trashy cs

[BUCKET]

shows how much you know about romic. i called him yesterday and was like can i speak to roger. 10 seconds later he picked up and in less than 2 minutes i had my new shock ordered and its in the mail right now. i dont see how thats trashy cs

Well that just makes perfect since, why wouldn't he want to make a fast sale on an inferior product. :nuts:

[lovebunny]

Well that just makes perfect since, why wouldn't he want to make a fast sale on an inferior product. :nuts:
how much have you ridden a romic? what makes them inferior to other shocks? for people who arent into the whole platform damping thing romics are wonderful. ill say it again. i love my romic(s)

[vibiker]

how much have you ridden a romic?

I have had one on my trail bike for about two years now. It worked great, for about 6 weeks, until one of the damping knobs sprung a leak. Yes, the fixed it under warranty, but there was down time, not to mention that it happened in the middle of a trip. Since then it has worked well, but again, it is a trail bike.

Also, I have/had one on my DH bike. I got the bike in October of last year and proceeded to blow up the Romic 3 times in 5 months before they finally realized that there was some internal mfg defect. Again, down time getting it fixed, as well as disappointment during my outtings (Funny, they never seemed to die while sitting in the garage ). Oh yeah, once after one of the repairs, coming off a 5' drop, the shock compressed, and stayed that way. A lot of fun that was. :)


Other than that, I have no experience whatsoever with Romics. :cool:

[BMXman]

:nopity:

It seems to be a sport around here to trash Avy's CS. It only takes me 3+ calls to get beyond Romic's receptionist and actually talk to a technician, because they never seem to return your call :confused:.

Meanwhile, I can call Avy and spend 30 minutes talking to the top guy, and that was before I spent a red cent on his products. :D.

well if you take into consideration that Romic sells about 10 times what Avalanche sells....maybe you would understand why you can't always get Roger on a moments notice. How many bikes do you see coming stock with Avalache vs. Romic....it's really quite logical if you just think about it...D

[vibiker]

well if you take into consideration that Romic sells about 10 times what Avalanche sells....maybe you would understand why you can't always get Roger on a moments notice.

I never said I wanted to talk to Roger. Just someone (anyone) in Customer Service/Support. I don't mind leaving my number and getting a call back from them in a day or two. It is just that they don't seem to know how to return phone calls. Again, it may be just that they are way TOO busy.

If it is because of the OVERWHELMING quantity of business, then they have a staffing problem. :nono:

Keep in mind, I am not attacking Romic. When it is working, I love mine on my trail bike (but not on my DH bike). :p

[Lexx D]

This thread is great. Someone wants to get a bike working and Romic won't return his calls. Now people are jumping in a saying "hey it's the bike industry just relax", "Don't talk bad about Roger he's good people and always hooks me up"". You can't make some of this stuff up it's pure comedy. Meanwhile, if any of you were having this problem you'd be pissed. Why can't you just accept the fact that in this situation romic is fuking up. End of story.
I don't care if your at races and what not, you should have someone left in the office to keep things running atleast halfway smooth. It is a business, correct? Not just a guy in a garage who happens to be on vacation?

[Romic tech]

I just found this thread. We return phone calls every day. We have a small staff so sometimes we dont answer the phone when you call but if you leave your name and # we will get back to you. When i go to the races Brian is here to talk on the phone. If for some reason you cant get to us on the phone use email.
I will be leaving for Idaho on monday but someone will be here to answer the phone.

Thanks
Roger Hurd
Romic Racing Shocks

[Orvan]

If for some reason you cant get to us on the phone use email.

I've had great track record in correspondence through email..
There are so many meows here...

Roger, I expect no less than a win from Idaho from you... :thumb:

overhauled the bike thinking I was gonna make it to Idaho. :(
http://img.photobucket.com/albums/v312/shyrmp/Road%20Trips/00s1.jpg

http://img.photobucket.com/albums/v312/shyrmp/Road%20Trips/00s2.jpg

[Kanter]

Ive had the same luck with Romic. I called and called, left meassage after meassage and no one ever got back to me. Then about 2 weeks after I gave up someone called me back. Romic has great customer service when you can get ahold of someone. The older secretary lady is NOT too friendly, either

[lovebunny]

got the shock today. thanks roger! :love:

[BUCKET]

got the shock today. thanks roger! :love:

Congratulations!!!!!!!!!! You should have ordered 2, your going to need a spare....... :thumb: :rolleyes: :thumb: :rolleyes: :thumb: :rolleyes: :thumb: :rolleyes: :thumb:

[jexter]

I have a Romic as well...however its rebound is fried ! when working right it was pretty nice, and the one experience I did have with them , they were prompt in reply and sending parts. ( not race season though ). I also used their website to ask them questions if you havn't tried that. Alot of those guys check their mail nightly.

[lovebunny]

Congratulations!!!!!!!!!! You should have ordered 2, your going to need a spare....... :thumb: :rolleyes: :thumb: :rolleyes: :thumb: :rolleyes: :thumb: :rolleyes: :thumb:
am i really? is that why the romic i have on my dh bike works perfect?

[ChrisRobin]

I don't mean to derail this thread but can you guys measure something for me?

-For those that have the 2.75" Romic shocks, can you measure the 'free-length' of the spring when it's completely loose on the shock? (I think they use 3.0 springs on the 2.75 shocks)

-For those that have the 2.5" stroke shocks, can you do the same???

I'm trying to figure out something.

Thanks!!!

[lovebunny]

i remember measuiring a while ago. i think it was just over 6 inches for the 3.0 spring

[seismic]

dont rag on roger, or romic their stuff is the best sh!t


disagree...never had a Romic shock that would hold up ! :mumble:

[freerder56]

:I can't believe this thread is still going, let it go people

[BMXman]

I don't mean to derail this thread but can you guys measure something for me?

-For those that have the 2.75" Romic shocks, can you measure the 'free-length' of the spring when it's completely loose on the shock? (I think they use 3.0 springs on the 2.75 shocks)

-For those that have the 2.5" stroke shocks, can you do the same???

I'm trying to figure out something.

Thanks!!!

I was able to use the same spring for both my shocks that were different eye to eye's....9.5 and 8.75....don't know about 2.5 though...D

[ChrisRobin]

I was able to use the same spring for both my shocks that were different eye to eye's....9.5 and 8.75....don't know about 2.5 though...D

Yeah I remember the springs on my 2.75 and 3.0 shocks were both 3.0 springs.


Ok, somebody with a 2.5 shocks, measure!! It's important!

[lovebunny]

call romic and ask for roger. im sure hell answer your question

[BMXman]

Yeah I remember the springs on my 2.75 and 3.0 shocks were both 3.0 springs.


Ok, somebody with a 2.5 shocks, measure!! It's important!

ok tried it and it fits fine...now if it rides ok? That's another matter altogether. I no longer have the bike my 8.75x2.5 romic was mounted on so that's the best advice I can offer...D